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Latest Job: Job Vacancies at Personal Trust Microfinance Bank

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    Personal Trust Microfinance Bank is a microfinance bank operating in Lagos, Nigeria. The Bank was licensed by the Central Bank of Nigeria to operate as a state microfinance bank in year 2014. Formerly known as Personal Trust Savings and Loans, it was first registered in 1993 and operated as a mortgage bank until its conversion in 2014.
    Following the enabl…

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    • Contents
    • Open Jobs
      1. Agent Relationship Officer
      2. Aggregator
      3. Marketer
    • Method of Application

    Agent Relationship Officer

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 2 years
    • Location Lagos
    • Job Field Sales / Marketing / Retail / Business Development&nbsp

    Job Summary

    • Sales of Bank product and services
    • Onboarding and deploy POS devices to viable agents at their various locations and ensure adoption by providing the required support.

    Job Description

    • Onboarding of new viable agents/merchants on the Banks platform within the location of coverage
    • Sales of all Banks products and services to customers and drive the usage on a daily basis to achieve set goal
    • Provision of first level support to agents/merchants to ensure retention of agent transactions.
    • Ensure visitation of all agents at least once a month to monitor transaction and also reconfirm presence in location.
    • Maintain daily monitoring and tracking of agent activity and ensure follow up where agent does not transact agent or is performing poorly. This will ensure retention of agents
    • Carry out onsite training of agents once onboarded and carry out monthly training/assessment of agents once visited
    • Swapping of agent terminals where all process for terminal upgrade/downgrade has been followed through
    • Troubleshooting of agent/terminal issues, escalate to necessary team to ensure resolution
    • Prompt replacement of terminals in cases of fault to retain agent relationship
    • Drive the growth of the business to achieve the required revenue
    • Monitor, track and manage allocated expenditure. Ensure usage of what it is required
    • Ensure the submission of daily and weekly report to manage for review and collation for management decision

    Requirements

    • Minimum education level – HND in any accredited and reputable institution
    • A minimum of 2 years’ working experience in any sales and customer-facing role
    • Relevant industry experience is an added advantage

    go to method of application »

    Aggregator

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 2 years
    • Location Lagos
    • Job Field Sales / Marketing / Retail / Business Development&nbsp

    Job Description

    • Active POS deployment to viable Customers / Agents.
    • Streamline the tasks performed by POS agents, ensuring secure and efficient payment processing.
    • Manage customer accounts, check balances and perform various financial transactions.
    • Provides training and support to POS operators to ensure they understand how to use POS equipment, comply with regulations, and provide quality customer service.
    • Provides reporting and analytics tools that help agents and financial institutions track transactions, monitor performance, and make data-driven decisions
    • Assists POS agents to comply with regulatory requirements and compliance standards in the financial services industry.
    • Evaluate the performance of POS operators and ensure they are providing quality service to customers.
    • Collect and analyze statistics on POS agent transactions and services for informed decision making and improvement.
    • Contributes to the Overall Brand awareness of the company through credible actions and brand presence.
    • Monitor agents performance for transactions and active terminals.
    • Retrieve the POS terminals in case of non-performance.
    • Timely resolution of issues, and complaints

    Requirements

    • Candidates should possess an HND / B.Sc with not less than lower class.
    • Minimum of 2 years experience as a POS Aggregator, Marketer or Sales Officer in any financial institution.
    • Good communication and selling skills
    • Ability to manage a team.
    • Banking experience selling or managing POS agency
    • Must have a good network of POS agents across Lagos.
    • Excellent analytical and negotiation skills.

    go to method of application »

    Marketer

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 3 – 10 years
    • Location Lagos
    • Job Field Sales / Marketing / Retail / Business Development&nbsp

    Job Summary

    • A Marketer is responsible for prospecting, marketing, business development and income generation in line with the key performance indicators.
    • The Marketer is the interface between the Bank and the customer and nurtures mutually beneficial relationships between both parties.

    Duties and Responsibilities

    • Achieve growth within the Key performance indicators; liability and risk asset generation, account opening, income generation, and e-banking product offerings.
    • Evaluate the creditworthiness of customers by processing loan applications and documentation.
    • Monitors active loans and enforces collection and recoveries.
    • Ensures the achievement of all budget parameters.
    • Develop referral networks and cross-sell products and services.
    • Ensures a high level of customer satisfaction through excellent customer engagement and service delivery.
    • Actively seek out new sales opportunities through cold calling, networking and referrals.
    • Expedites the resolution of complaints to maximize satisfaction and boost customer service experience.
    • Achieve a healthy portfolio and deposit mix.
    • Executes marketing strategy and develops marketing campaigns.
    • Ensures compliance with all internal policies and regulatory guidelines.
    • Monitors competition by gathering current marketplace information on pricing, products, etc.
    • Recommends changes in products, services, and policies by evaluating results and competitive developments.
    • Identify potential loan markets and develop peferral networks.
    • Perform any other duties as may be assigned by Management.

    Qualifications

    • HND / B.Sc in Social Science or any other related course.
    • Evidence of completion / exemption of / from NYSC.

    Experience:

    • 3 – 10 years of work experience.
    • Previous experience in a marketing role in a Microfinance Bank or Financial Organization is an advantage.

    Skills:

    • Demonstrated ability to communicate, present and influence credibly and effectively at all societal levels.
    • Proven ability to drive the sales process.
    • Strong business sense and industry expertise.
    • Basic understanding of sales principles and customer service practices.
    • Friendly, helpful, confident and engaging personality.
    • Excellent communication and interpersonal skills.
    • Ability to work in a goal-oriented environment.
    • Ability to work in a team.
    • Strong planning, organizational and time management abilities.
    • Proficient in the use of MS Office suite.

    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the wmail.

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